User’s Acknowledgment and Acceptance of Terms

The website needava.com and all related services (collectively “the site”) are provided by Need A VA (“Us” or “we”) to “you”, the user, subject to all the terms and conditions reference herein (The “Terms of Use” or “Terms of Service”), as well as any other written agreements made between us and you. Users shall also be subject to any other additional guidelines applicable to our services that may be posted in addition to these Terms of Use.

Through the use of this site, you agree to be bound by these terms of use. If you do not wish to be bound by these terms of use, please exit the site now. Your agreement with us concerning the use of this site and compliance to these terms of use becomes effective immediately upon commencement of your use of this site.

These terms of use are effective as of the “date last modified” date at the top of this page. Need A VA reserves the right to modify these Terms of Use at any time without notice to you. By using this site you acknowledge and accept that it is your responsibility to review these terms of use periodically for any modifications. Your continued use of this site after such modifications constitutes acceptance of the new terms of use, and acceptance to follow and be bound to the modified terms of use. The resolution of any dispute that arises between you and us will be governed by the terms of use in effect at the time that the dispute arose.

Overview of our Services

Our terms of service has been developed to ensure the quality of our service. Violation of these guidelines constitutes violation of the terms of use and may result in the termination of your account.

Need A VA uses a monthly recurring subscription for our virtual assistant pre-paid packages. Each plan has a monthly hour limit. Unused hours do not roll over (i.e. are not transferable to the next billing period) nor any pre-paid monies refundable.

All services from Need A VA are non-transferable. You may not give away or sell any services provided by Need A VA. You may not transfer ownership of your account to any other party.

You are free to cancel your recurring subscription at any time.

Any agreement or attempted agreement between a client and assistant, in connection with our services or service contract, requiring payment be made outside of Need A VA constitutes a breach of contract, and will be subject to cancellation without refund.

Submitting Tasks to Your Project Manager

Weekly you will meet with your project manager on Skype to discuss the priority order of your tasks and what you wish to achieve within the week. Use this time to ask or clarify further questions or perhaps add other tasks. When emailing tasks keep the format in dot point to keep the communication succinct for best results on complex tasks please use free screen capture video like ‘Jing’ where you can record 5 minute video to best explain the project. This allows your virtual assistant to replay the video therefore keeping email questions to a minimum. Your work is scheduled with each of the VA’s working on your project its important that all work unless urgent is scheduled for the week ahead.

Confidentiality Policy and Ownership of Work

Any original work created by our assistants is owned by Need A VA. Need A VA grants you the non-exclusive, permanent, non-transferrable license to use that work product for your own personal and commercial purposes. Need A VA maintains the right to use and release the work product to any third party, provided we do not disclose any of your confidential information to any third party.

To the extent that any of your confidential information or intellectual property is incorporated into the work document, it will be removed prior to any disclosure to any third party.

For the purposes of these terms of use, confidential information means non-public information provided by you to Need A VA to keep secret. This includes personal information such as your name, social insurance number, credit card information, and similar information.

This does not include 1) any additional information that has been made public outside of an unauthorized disclosure by Need A VA; 2) any information that has become available to Need A VA or an assistant on a non-confidential basis prior to any disclosure the assistant or Need A VA 3) any information that has been developed by Need A VA or your assistant without the use of your confidential information 4) Any information Need A VA is required to disclose due to legal obligations such as a warrant, subpoena or any other request of a legal proceeding

For the purposes if these terms of use, intellectual property means any patents, copyrights or trademarks owned by you. As well, any additional knowledge or ideas provided by you in connection to the creation of the original work.

Guarantee

There is no guarantee or warranty on any of the tasks, assignments or projects that your assistant performs for you. Need A VA will not be held liable in any way for any undesired outcomes or damages that are a result of incorrect or erroneous work performed by your assistant.

Cancellations

Your monthly subscription can be cancelled at any time. Cancellations can be performed by notifying your assistant, or asking for cancellation by e-mailing info@needava.com

Need A VA reserves the right to cancel your monthly subscription at any point for any or no reason. Need A VA reserves the right to terminate our services to a client at any time, for any or no reason.

Non-Solicitation

Need A VA has put a significant investment into the recruiting and training of our staff. Through acceptance of these terms of service, you acknowledge that Need A VA has an agreement with each of our staff that any direct engagement with your assistant outside the scope of business of your assistant package will require Need A VA prior written consent. You also agree that for the duration of your subscription and for a period of 12 months following the termination of any relationship with Need A VA for any reason, you shall not directly or indirectly solicit the services of the Need a VA Virtual Guru assistant that was assigned to you at that time, or for any assistant assigned to you for a period of up to 8 months preceding the termination of your relationship with Need A VA. Should any solicitation become a significant factor resulting in a Need A VA assistant leaving his/her employment with Need A VA without Need A VA consent, you agree to pay Need A VA as liquidated damages (not as a penalty) for its lost investment a one-time fee equivalent to a one year subscription for the current monthly subscription in effect at the time of the solicitation.