FAQ

An Extra Pair of Hands When You Need Them

How can I use a virtual assistant?

You will get to a stage where you either just getting started online and need an extra pair of hands setting up blogs, unique articles need to be written and social pages eg Facebook, Youtube channels, Twitter etc Or you want help in re-designing your site adding content.

Do I really need a VA?

Once you have a good VA you will wonder why you have waited so long! You need a VA to get you out of the trenches and to be able to have a strategic look over your business. The VA will get you off doing the boring tasks that need to be done none the less and frees you up time to “think” also this will give you time to do the things that matter like spend quality time with family and friends.

I have heard some horror stories about the hiring process.

Yes sometimes that is true but you know that is the best part in hiring someone that is reputable like NeedAva as we have invested in our staff so that they are all highly trained and are experts in their field. One of the services that we offer is packages so that you can have a few hours or weeks or longer there are no contracts to tie you down.

Cultural difference

es there is a cultural difference along with customs and holidays. But all the staff are fluent in English and are very familiar with English speaking countries such as America, Australia, United Kingdom and Canada.

How do I know what to trust the VA to do?

For a VA to do their job they do need to know certain things that are private but the staff that we have are all screened for police records before that they work for us. For peace of mind the VAs are there to work they are not interested in ripping you off and they see private and confidential information daily.

Trust is something that is learned over time. For me first of all it was to have a VA have access to their own page of PayPal and I was able to monitor her there first before she earned the trust to get my main page of PayPal.

What to pay for their services?

Rates of pay will vary for the workers depending on the task that is being performed. Luckily there is no surprised with our company as this is all worked out before they start working with you so that there are no surprises at the end. This is why it is very important to define the task up front to see what is involved first.

How do I pay for a VA?

One of the easiest ways for VA’s to get paid is through PayPal but really it does not matter how they get paid as long as you pay when you say you are going to pay them. For example I like to pay the VAs on the 15th and 30th of the month. To ensure that the pay is in there on time I pay a few days before hand as they normally have to wait beyond those dates if you pay on the exact dates.

Don’t forget like you and I we all have bills that fall on certain days that is why its important to ensure happy workers is to ensure that they are paid on time every time. Luckily our company takes care of all of this so you don’t need to worry!

Whats included in the Basic package?

Below are the list of what’s included:

  • Install wordpress directly to your main domain root directory or in a sub-directory if there’s an existing live site.
  • We install your selected theme
  • Upload your logo and favicon on your website
  • Change the color scheme of the theme to match with your branding
  • Maximum number of pages or posts is 5
  • Add your content to replace the placeholder images and text. No modification of layout and additional formatting will be added.
  • Integrate 1 optin / sign up form. Additional optin / sign up form will subject for quotation.
  • We can create your domain emails to your cPanel
  • Add your affiliate sidebar banners to your site’s sidebar

Client will provide the following:

  • Access to your hosting, domain registrar and wordpress site (if needed)
  • Logo in PNG format (transparent background)
  • Content for the pages and articles for the posts including images
  • Unstyled/naked/raw HTML code of the sign up form
  • Social media profile links
  • Contact information
  • Sidebar banners HTML code
How many revisions am I allowed on BASIC package?

There’s NO revisions allowed for this BASIC package. Any update requests are subject for quotation.

Take note that the content you submitted to us via our intake form is considered as FINAL. So please make sure that you reviewed the grammar, punctuation, spellings etc. before submitting it to us.

I don’t have a logo can you make one for me?

Absolutely. You may visit our Creative Services page to check our packages and make an order.

For PREMIUM Pre-Designed website package customers, Logo design is already included on your package.

Can I access the site while the development is in progress?

No. To avoid unauthorized edits. But we will give you screenshots or links so you can check and approve. We will send you the login to your site once everything has been completed and pushed live.

How long will it take to complete the project?

It depends on how long can you supply all the contents we need. The time frame of the project is 4 weeks. Then once you submit a content via our intake form, the turn around time is within 1-3 working days. So meaning if you can give us all your content needed for your site on the first day, we can complete your site and ready for FINAL review after 3 working days.

 

Is my site mobile optimized?

Definitely yes. The theme we used is already mobile optimized and retina ready.

Is my site Search Engine Optimized?

The theme we used is SEO optimized. But you still need to do some SEO in order for your site to rank. You can visit our SEO services page to learn more.

How many revisions am I allowed on PREMIUM package?

You are only permitted 2 revisions. Requests will be submitted via our intake form. 1 submission is equals to 1 count of revisionMajor revisions that affects the current layout of the selected theme is subject for quotation.

Take note that the content you submitted to us via our intake form is considered as FINAL. So please make sure that you reviewed the grammar, punctuation, spellings etc. before submitting it to us.

 

Whats included in the Premium package?

Below are the list of what’s included:

  • Install wordpress directly to your main domain root directory or in a sub-directory if there’s an existing live site.
  • We install your selected theme
  • We will design a logo for your site
    • we will create 3 design studies to choose from then you will select 1 design study among those 3 that is closest to your dream logo
    • unlimited revisions on the selected design study until you are satisfied.
  • Change the color scheme of the theme to match with your branding
  • Number of maximum pages / posts is 10.
  • Add your content to replace the placeholder images and text. No modification of layout and additional formatting will be added.
  • Integrate 1 optin / sign up form. Additional optin / sign up form will subject for quotation.
  • Fully branded popup optin / sign up form
  • We can create your domain emails to your cPanel
  • Add your affiliate sidebar banners to your site’s sidebar

Client will provide the following:

  • Access to your hosting, domain registrar and wordpress site (if needed)
  • Details for the logo design task. Client will fill up our logo design intake form.
  • Content for the pages and articles for the posts including images
  • Unstyled/naked/raw HTML code of the sign up form
  • Social media profile links
  • Contact information
  • Sidebar banners HTML code
How long will it take to complete my website redesign project?

It will depend on how many pages were included on your project. The time frame of the project is 4 to 6 weeks.

Mock up designs of your pages will be sent to you for approval within the first week period. Once we got your approval on a mock up we will start right away on building it in WordPress. 2-3 working days is the turn around time.

 

Whats included in the website redesign package?

Below are the list of what’s included on ALL website redesign packages:

  • Clone the live site to Need a VA’s development server
  • Site migration on the live server when the dev site is completed
  • Install the premium theme and plugins
  • Provide mock up design for the homepage and all basic pages
  • Integrate 1 optin / sign up form. Additional optin / sign up form will subject for quotation.
  • Add your affiliate sidebar banners to your site’s sidebar
  • 1 Design FREEBIE
    • options are:
      • Logo Design
      • Social Media Cover Design
      • Ebook Cover Design

Number of Pages:

  • Bronze – 1 – 5 pages
  • Silver – 6 – 10 pages
  • Gold – 11 – 15 pages
  • IMPORTANT: We will NOT be doing any additional formatting on all of your blog posts.

Client will provide the following:

  • Access to your hosting or cPanel
  • Admin access to your WordPress site
  • List of the pages that will be included on the website redesign project. Pages that are excluded on the list will be unpublished. Blog posts will stay published.
  • Unstyled/naked/raw HTML code of the sign up form
  • Details for the DESIGN FREEBIE. Submitted via the intake form.

Limitations:

  • Programming and theme or plugin modification is not included on the package.
  • Any programming tasks will be subject for quotation.

 

How many revisions am I allowed on website redesign package?

You are only permitted 2 revisions for each mockup. Requests will be submitted via our intake form. 1 submission is equals to 1 count of revisionSucceeding requests are subject for quotation.

Take note that the content you submitted to us via our intake form is considered as FINAL. So please make sure that you reviewed the grammar, punctuation, spellings etc. before submitting it to us.

 

What will happen to my existing blog posts?

Your existing blog post will stay published. BUT we will not be doing any formatting on your articles. Unless, you include them on the list of pages you want us redesign.

Does my blog articles included on your page count?

No. Unless you include it on your PAGE List you want us to redesign.

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